Silver Mail Box

Our Shipping Policy

What You Need to Know

  • For pre-orders, shipping takes 2-4 weeks 

  • We offer free standard shipping (untracked) across Singapore. 

  • We highly recommend registered article (tracked mail) to ensure the items reach you. We not liable for items lost in mail should you opt for standard delivery (untracked).

  • Free courier for purchases above $60.

  • Additional charges apply for expedited shipping and delivery. Enquire to check. 

  • For international orders, please contact us via the website form.

 

Our Return Policy

RETURNS & EXCHANGES

  • Valid within 7 days upon receiving product.

  • Product returns and exchanges are valid only when: 
    - Item is in original packaging.
    - Product tag (if any) is intact
    - Item is unopened, unused, unworn, unwashed

  • For defective items, please return product to us for checking. Your refund will be processed once we have deemed it applicable and meets all the conditions listed above.

 

REFUNDS

  • Only for items that are out of stock, discontinued or defective
     

CANCELLATION

  • We do not accept any cancellation as the orders are sent for immediate processing.

 
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